PENGO Service Terms of Use

Article 1. Company Information

Article 2. Definitions

• “Service” means the group purchase platform and all related services operated by the Company.
• “Member” means a person who has agreed to these Terms and completed membership registration with the Company.
• “Seller” means a business operator or individual who provides goods or services through the Company’s platform.
• “Group Purchase” means a purchasing method whereby multiple participants purchase goods or services under discounted conditions during a specified period.

Article 3. Effectiveness and Amendment of Terms

• These Terms shall become effective upon being posted within the Service.
• The Company may amend these Terms within the scope permitted by applicable laws and regulations and shall provide prior notice of any amendments.
• If a Member continues to use the Service after the amended Terms take effect, the Member shall be deemed to have agreed to the amended Terms.

Article 4. Membership Registration and Account Management

• Members must provide accurate personal information.
• If false information is provided, the Company may restrict the Member’s use of the Service or terminate the Member’s qualification.
• Members are responsible for managing their account information. The Company shall not be liable for any damage arising from account misuse, unauthorised access, or account theft.

Article 5. Provision of Services

• Provision of information regarding group purchase products
• Group purchase participation functions
• Order and payment functions
• Provision of delivery information
• Review and community functions
• Other services determined by the Company

The Company may temporarily suspend the provision of the Service due to system inspection, technical failures, operational needs, or other necessary circumstances.

Article 6. Orders and Payments

• Members shall place orders and make payments in accordance with the procedures provided within the Service.
• Orders may be cancelled due to insufficient stock, end of sales period, incorrect pricing, system error, suspected fraudulent transaction, or abnormal payment information.
• The Company acts as an e-commerce intermediary and is not a direct party to the transaction. The actual responsibility for the sale of goods or services lies with the Seller.

Article 7. Nature of Group Purchases

• Group purchase orders may be finalised depending on the recruitment period and whether the minimum required quantity is met.
• Due to the nature of group purchases, delivery schedules may be delayed compared to ordinary online shopping services, and Members agree to this condition.
• If a group purchase is cancelled before confirmation or fails to reach the required minimum quantity, the payment amount shall be refunded.

Article 8. Delivery Policy

• Delivery schedules may vary depending on each product, Seller, and overseas logistics conditions.
• The Company shall not be liable for delivery delays caused by force majeure events, customs delays, international logistics issues, or issues involving local delivery companies.
• Any redelivery costs arising from incorrect delivery address information shall be borne by the Member.
• Any additional costs arising from reasons attributable to the Member shall be borne by the Member.

Article 9. Exchange and Refund Policy

1. General Principle

The Company operates its exchange and refund policy in accordance with applicable laws and regulations. However, due to the nature of group purchases, refund and exchange conditions may be more limited than those of ordinary online shopping services.

2. Restrictions on Refunds Due to Change of Mind

• Simple change of purchase intention
• Product not matching the Member’s personal expectation or imagined image
• Personal dissatisfaction with size, colour, weight, material, or similar characteristics
• Subjective dissatisfaction with the delivery period
• Failure to sufficiently review the product description
• Refund request due to price comparison after the end of a discount period
• Mistake in placing an order
• Change in the intended date of use
• Personal circumstances of the customer
• Simple dissatisfaction after opening the product
• Failure to read information provided on the product detail page

3. Conditions for Change-of-Mind Refunds

Change-of-mind refund requests may only be reviewed if submitted within 24 hours of receiving the product.

• The product has been opened and shows signs of use
• The packaging has been damaged
• The value of the product has decreased
• Tags have been removed or components/accessories are missing
• Electronic products have been activated or registered to an account
• Food products, hygiene products, or custom-made products
• Overseas delivery order products
• Products for which ordering has been completed after the group purchase has ended

4. Items Restricted from Exchange or Refund

• Custom-made group purchase products
• Overseas direct-shipping products
• Food and fresh food products
• Hygiene-related products
• Products showing signs of use
• Digital products
• End-of-season discounted products
• Final sale products

5. Reasons Attributable to the Seller

• Incorrect delivery
• Serious product defect
• Delivery of a product different from the order details
• Damage during delivery

The Member must submit a request within 48 hours of receiving the product, together with supporting photographic evidence.

Article 10. Obligations of Members

• Placing false orders
• Attempting abnormal or unauthorised payments
• Hacking the system or engaging in malicious activities
• Using another person’s information without authorisation
• Manipulating reviews
• Interfering with the operation of the Company’s Service

Article 11. Intellectual Property Rights

All content, designs, logos, images, and systems within the Service are owned by the Company or the rightful rights holders.

Article 12. Protection of Personal Information

The Company protects Members’ personal information in accordance with applicable laws and regulations. Matters relating to the handling of personal information shall be governed by the Company’s separate Privacy Policy.

Article 13. Disclaimer

• As an e-commerce intermediary, the Company shall not be directly liable for the manufacture, delivery, quality, or other aspects of the goods or services.
• The Company shall not be liable for events caused by force majeure, including natural disasters, server failures, or communication issues.
• The Company shall not be directly involved in disputes between Members or between Members and Sellers.

Article 14. Governing Law and Jurisdiction

These Terms may be interpreted in accordance with the principles of the applicable laws and regulations of the Republic of Korea and New Zealand. In the event of any dispute arising in connection with the use of the Service, the court having jurisdiction over the location of the Company shall be the court of first jurisdiction.

Supplementary Provision

These Terms shall take effect from 27 May 2026.